CASE STUDY
eSETA
Client: Deutsche Telekom Technik GmbH
Industry: Telecommunication
Service/Product: eSETA
What is the general benefit behind the project:
- Quicker and easier troubleshooting
- Improve customer satisfaction (end customer)
- Improved error analysis capabilities enable the deployment of significantly more complex VoIP platforms (e.g. through virtualization, dynamic capacities etc.)
What is the challenge:
Calls between multiple end customers pass through a large number of systems at the customer’s premises and require the use of many services. This must be analyzable end-to-end in order to be able to react quickly and purposefully to errors in systems or restrictions in the end customer experience.
What solution we offer the customer:
We offer a system that can capture a very high number of calls end-to-end and analyze them down to the level of individual signaling messages. For this purpose, associated messages are automatically correlated and evaluated across protocols. Both reporting and alerting functionalities are possible – even in real time in the production network.
What is the exact benefit with the customer:
The customer can offer a high-quality telephony experience to its end customers.
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