Develop. Pioneer. Grow.
With UNIBERG
Deine Aufgaben
- Netzwerküberwachung (NOC)/ Cybersecurity (SOC)
- Annahme und Analyse von Systemmeldungen und Kundenanfragen
- Klassifizierung und Zuordnung von Systemmeldungen und Störungen
- Fehleranalyse und Störungsbeseitigung
- Erstellung und Dokumentation von aussagekräftigen Tickets / Cases für Kunden und weitere Instanzen (2nd Level)
- Teilnahme an regelmäßigen Online-Besprechungen mit Kunden auf Arbeitsebene
- Unterstützung bei der Aktualität und Dokumentation in der Wissensdatenbank
- Interne Bestands- und Logistikverwaltung
- Kommunikation mit Kunden und Kollegen
Dein Profil
- Großes Interesse im Bereich Sicherheit (Netzwerkinfrastrukturen und zugehörigen Protokollen (TCP/IP, ISO/OSI Schichtenmodell, Netzwerk Topologien, Firewalls, HTTPS, SSL/TLS etc.) und Kenntnisse diverser Betriebssysteme (Windows, UNIX, Linux)
- Du besitzt z.B. eine CCNA- oder eine CompTIA Security+ Zertifizierung (wünschenswert)
- Sicherer Umgang mit Microsoft Outlook und Microsoft Teams
- Ein hohes Maß an Organisationstalent zeichnet dich ebenso aus wie ein freundliches Auftreten gegenüber unseren Kunden
- Du bist ein echter Teamplayer
- Du erkennst selbstständig Verbesserungspotenziale und besitzt ein hohes Maß an Eigeninitiative und Motivation
- Erfahrung in der Nutzung von Ticketsystemen (z.B. Jira oder GLPI)
- Bereitschaft zum Einsatz vor Ort
- Bereitschaft zur Nacht- /Schicht-/Sonn und Feiertagearbeit (Aufteilung in Früh-, Spät- und Nachtschicht)
- Sehr gutes mündliches und schriftliches Ausdrucksvermögen in deutscher Sprache, weitere Sprachen sind ein Plus (mind. gutes B2-Niveau)
Apply now
For further information
Ivana Mikulic
Head of HR
jobs@uniberg.com
About UNIBERG
UNIBERG is a specialist in internet networks and mobile infrastructure technologies with market-leading expertise in engineering, implementation, programming and operation. Our innovative and industry-leading portfolio delivers tailor-made solutions, measurable cost-savings, optimized infrastructure and improved network performance to customers across telecom, enterprise and critical infrastructure sectors. UNIBERG is trusted by the largest telecom operators as the technology and innovation partner for optimizing their large and complex networks, programming of virtualized network services and providing AI based solutions in order to enable automation and zero-outage. Driven by the vision to be the leader in low latency, UNIBERG plays a vital role in the future of IIoT, Private 5G Networks, Edge Computing and High-Performance Computing.
About our company culture
Our true asset is our high qualified and international team of tech enthusiasts and innovators, representing over 20 nationalities. Since our inception, over two decades ago, UNIBERG has fostered a highly collaborative culture – both internally and externally. Within UNIBERG, we nurture a strong culture based on trust, openness, and collaboration. This has also helped us establish longstanding and trusted relationships with our clients. Rooted in a deep sense of partnership, we work closely with our customers to enable digital transformation.
kununu top 2024 company
Why UNIBERG
Remote work &
Flexible working hours
Remote work is a valued norm for us. It doesn’t matter if you work from home, from abroad or in one of our offices. You have the flexibility to adjust your hours to meet personal and team needs.
Innovative projects
Interested in working with the latest technologies? From Private 5G Networks to Containerization technologies such as Kubernetes, with us you can actively contribute to the digital future.
Pet-friendly
Furry noses are always welcome in all our offices and at our team events. We know that our four-legged friends not only help us reduce stress but also strengthen team bonds.
Professional Development
Attending conferences together to network and gain know-how is a must-have. We also support you with getting the right certificates and trainings to further develop and grow with us.
Team Bond
Our team proudly represents over 20 nationalities. We don’t just talk about diversity. We live it. Our regular team events are the icing on the cake, building a perfect balance to our awesome home office culture.
CSR & Social Commitment
Every move makes a difference. Our dedication extends beyond just financial support. It’s about rolling up our sleeves and actively participating in meaningful initiatives together as a team.
We look forward to receiving your application!
Feel free to contact our HR team if you have any questions.
Ivana Mikulic
Head of HR
jobs@uniberg.com